K's Choice.de

Werd das aber vorsichtshalber lieber persönlich zur Post bringen, um auch ja genug Briefmarken drauf zu haben und so.

Wie kommt denn das mit dem Brief-Übergewicht? Hast Du einen Stein mitgeschickt ....

Ciao
Luxus

Hmm *auchjetztschonhabenwill*
Aber wie bekommen wir denn eigentlich den Rest? Meint ihr, das Album und die DVD bekomme ich beim Saturn meines Vertrauens? Also, CD kann ich mir ja fast noch vorstellen, aber DVD?

Running Backwards CD - orders and deadlines (20-08-2003 -13:54)

I've been reading your messages… desperatly waiting for the new fan club CD to arrive, blaming The Belgian Postal Services and TGSC for being slow, lazy… stuffing TGSC's e-mail box with demands to check payments, orders, etc, etc… OK, let's give you a couple of answers to your questions in the hope some of you will stop worrying.

First of all, I'd like to ask everyone to read carefully the order form. The order form clearly states that the delivery period for all items is approximately 2 to 3 weeks on receipt or confirmation of your payment. I know everyone starts counting every single second from the moment they fill out the order form, but it clearly states ON RECEIPT OR CONFIRMATION OF your payment. Let me give you just one example. If you live in Holland and you paid your CD by transfer to our account, it can easily take up to one week before we get a confirmation of your payment. Only from that moment on your order is ready to be processed.
We're also dealing with lots of "problems" (wrong credit card numbers, stolen cards, transfers without order forms, uncashable foreign cheques, unreadable order forms, etc, etc) which take lots of our time...
Please don't compare your order with someone else's order. There might be lots of reasons why yours is coming later/earlier. Some post their order form early in the morning by priority mail, others late in the evening by regular mail…the latter will probably reach us 2 or 3 days later (although both orders have been sent out the same day!). Same goes for registered mail. For every registered mailing, we have to go the Post Office ourselves (we have a PO BOX, remember), but we can't go every single day, so that might cause a few days of difference… etc, etc, etc, etc.

As we speak, we started sales of the CD 2 weeks and 3 days ago. So, there is no way we passed any deadline yet and we'll do everything to meet those deadlines (by the way, all orders of the first week have already been processed).

And for those who know us personally… you know we're not a mail order company. We're just a couple with two little kids and a daytime job. If we didn't sleep much last night, it's probably because we worked late to get YOUR order out as soon as possible.

But hey, I know you're all very impatient because you love this band… an you know what, you're damn right!

Cheers,

Frank and Hilde